Troubleshoot sign-in
If you cannot sign in, start with the workspace and account details your program gave you.
Check the portal
Section titled “Check the portal”- Program teams use the program portal.
- Parents and guardians use the family portal.
Check your account details
Section titled “Check your account details”Confirm that you are using your own account. Be careful with accidental spaces when copying account details. If the portal asks you to complete a first-sign-in password change, follow the on-screen instructions.
Ask your administrator
Section titled “Ask your administrator”If the problem continues, contact your program administrator. Include the portal address and the exact error message, but do not include your password.
Signing in successfully but not seeing a record is a different issue. See understanding account access.